Juno Health’s account policy is that payment is required on the day of your appointment unless a prior arrangement has been made.  If you are unable to pay your medical fees, please discuss this with our member of our staff.

A $5.00 administration fee will be added at the end of each month for unpaid accounts.

If any accounts remain unpaid, 30 days after payment is due, your account may be lodged with a Debt Collection Agency, and you will incur additional costs associated with the debt recovery.

If you no longer require your appointment, please ensure you cancel at least 2 hours prior to your appointment time. Failure to notify us will result in a full consultation fee charge.

Juno Health welcomes feedback and suggestions. Please contact Megan, our complaint’s officer, with your concerns.

We encourage you to provide the full details of your complaint in writing so we can fully investigate your complaint.

Juno Health values your privacy. We are committed to meeting our obligations under the Health Information Privacy Code.  To ensure that we meet our obligations we have:

• trained our staff in the Health Information Privacy Code

• developed a privacy policy for our practice

• appointed a privacy officer.  Please contact Ruby, our privacy officer, if you have any concerns.

For further information you can contact the Office of the Privacy Commissioner on 0800 803 909 or visit the website www.privacy.org.nz

Please note that this practice is contributing to, and accessing healthcare information from HealthOne.

HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information.

HealthOne strictly adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020.

Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested.

Privacy auditing is used to check that only those directly involved in your care are accessing your information.

To find out more about HealthOne please click here.

Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz

Health Information Privacy Statement

This statement tells you how Juno Health uses and shares your personal information. 

Your ‘personal information’ is any information that can identify you as an individual. Your ‘health Information’ includes information about your health or disabilities and medical history. In this statement when we say ‘information’, we mean both your personal information and your health information. 

We comply with the Health Information Privacy Code 2020, and the Privacy Act 2020. 

If you have any queries about anything in this statement, email reception@junohealth.co.nz or phone 03-355-9657 and ask to speak with the Practice Manager.

Collection of your information

We collect your personal and health information so that we can provide you with care and treatment, communicate with you and inform you of health services that may be relevant to you such as screening programmes. 

We collect information from you directly, or from someone you have agreed we can speak to, for example, whānau, a support person or a relative. We will talk to you first to collect information unless there is good reason not to, for example, if you are sick and cannot agree to the information being provided to us.

To provide health services to you, your information is collected from other health care providers and organisations. These providers will have their own policies for sharing your information with us. Health providers we work with and receive information from can include other doctors, specialists, hospitals, laboratory and radiology and other results providers, community and social service providers, social workers, and other health professionals such as dental and optometry providers. Other organisations such as ACC and insurers, Ministry of Social Development and Police may also send us information as required.  We will inform our patients if and when we collect information from other health care providers.

Collection of information is authorised under the Health Information Privacy Code 2020 and Privacy Act 2020 and related health legislation like the Health Act 1956.

How we use and share your information

We use your personal and health information to provide you with healthcare and to support the safe, effective running of our services, and we share it only when it is necessary for your care, required or permitted by law, or needed to meet funding, safety, and regulatory obligations.

We use your information to provide you with health service. We may share relevant information with other healthcare providers involved in your care and we will usually tell you before we share your information, although we might need to share information without telling you first.  For example, if we are concerned about your or someone else’s life or health.  Your registered healthcare provider will assess each situation as they arise. 

There are times when by law we are required to share information, for example when requested by Manatū Hauora | Ministry of Health, or the Health and Disability Commissioner. 

Pegasus Health (Charitable) Limited receives information from us so that you can receive subsidised funding, and for clinical and administrative support. 

If concerns are raised about the care or services we provide, we may disclose relevant health information to our regulators, insurers, indemnity providers, or legal advisers for the purpose of managing and responding to the concerns.

Our practice uses HealthOne. HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020.  Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested. 

Privacy auditing is used to check that only those directly involved in your care are accessing your information. To find out more about HealthOne please visit the HealthOne website.  Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing healthone.privacy@pegasus.health.nz.

Holding your information

Information is kept for as long as legally required and for our specific organisational purposes. We are legally required to keep your health information for a minimum of ten years after the last time we provided you with a health service.

Your rights

You have the right to:

Ask us to see any of your personal information that we hold.

Ask us to correct your information if you think it is wrong.

Your caregiver or representative can also ask for information about you.

To make a request to see or correct your information, please contact reception or Practice Manager for further advice. 

If we are not the right people to respond to your request for information, we will let you know and transfer your request to the right place. For example, it might be better that we ask another treatment provider to respond to you directly.

We will respond to you as soon as we can. If a response is going to take longer than 20 working days from the date of your request, we will let you know and keep you updated.

We will talk to you about how to give you the information, for example, if you want this as hard copy printed documents, or if we can email it to you. It is important that you receive your information safely. This may mean that we agree with you to send documents by courier requiring your signature, or the information is collected in person.

If the information is collected in person, then you will need to provide identity information, such as your driver’s licence, passport or Kiwi Access Card. This is so we ensure we provide the information to the right person. 

If your care giver or representative asks us for information, we must provide this, unless a specific legal circumstance applies. These circumstances most commonly are: 

We don’t think it is in your best interests to provide the information 

We believe that you do not want the information to be provided 

There is a reason under the Privacy Act why the information should not be provided. 

We may first ask your representative for some further information so that we know we are speaking to the right person and that they are authorised to talk to us on your behalf.

Privacy complaints

If you have concerns about your privacy and the handling of your personal information, please let us know. We will work with you and do our best to resolve your concern. We are always open to improving our processes and systems. 

If we are unable to resolve your concern, you have the right to complain to the Office of the Privacy Commissioner. Options for contacting the Privacy Commissioner are on the Commissioner’s website (privacy.org.nz). 

ND 2.2 – Health Information Privacy Statement May 2026

The following Terms of Trade apply to services provided by Juno Health to their patients.

By signing the Juno Health PHO enrolment form the patient agrees to these terms of trade.

New Enrolments and Transfers

As part of our enrolment process, all new patients are required to attend a New Patient appointment.

This appointment is 30 minutes with a GP and 15 minutes with a nurse.

The purpose of this appointment is to build rapport and gain a better understanding of your health history and current health and wellbeing.

The fee for this service is $130 or $80.00 if you have a community service card.

Following the new patient appointment, you can then book standard appointments with your nominated doctor.

Appointments

We allocate 15 minutes for consultations. This is generally enough time to deal with one complex or two minor health concerns. The doctor will advise you if multiple requests cannot be met within a standard 15-minute consultation, and deal with the most clinically urgent item at your initial appointment.

If you have several complex issues, you will need to book a double appointment. If you request an double consultation, this must be requested when booking your appointment. The charge for a double consultation is $130 or $80.00 if you have a community service card.

We do our best to run to time, however the unpredictable nature of our work means that sometimes there may be a wait.

If we are fully booked please phone us on 3559657 as some appointments are held daily for children's and acutely unwell appointments

Cancellations

A cancellation fee will be charged if you fail to give less than 2 hours’ notice of cancellation.

The fee will be at the standard consult rate for the time booked.

If you no longer need your appointment, you must call us to cancel, giving us at least 2 hours as we may be able to reuse the appointment time.

We do not accept emails to cancel an appointment as the email may not be read in time. Please ring or cancel your appointment through the patient portal.

Fees and Payment

Unless otherwise agreed, all services are expected to be paid for on the date of service.

A current price list is displayed at the reception counter and on our website.

Prices quoted for services may be adjusted from time to time, and the customer hereby agrees to pay any such adjusted price e.g. in instances where cost of goods increases, government surcharges increases, errors or omissions by Juno Health or its representatives.

Where payment is not made on the day, and account remains unpaid after 7 days a $5 administration fee applies.

We reserve the right to ask for payment on arrival (before a service is provided, to ensure payment), this may apply to;

Visitors/ Casual patient – non enrolled patients

First appointment for new patients

Those who have an outstanding account

Those who have had a previous debt with us.

We are very happy to work with our patients who are concerned about their ability to pay. It is best to arrange a payment plan that is acceptable and manageable rather than letting debt accumulate. Please discuss your account with Ruby our Practice Manager. Setting up regular weekly or fortnightly automatic payments can be very useful to help manage your account.

Payment is accepted in the form of Eftpos, Credit Card, Cash or online payments. American Express or cheque payments are not accepted.

Accounts

Where credit is approved, all accounts are to be paid by the 30th of the month following date of invoice.

Accounts not paid by the end of the month will receive a $5 charge and will receive an additional $5 for every month unpaid. Patients with ongoing automatic payments or redirections who have a positive balance are exempt for these fees.

If any fees remain unpaid, 30 days after payment is due, your account may be lodged with a Debt Collection Agency, and you will incur additional costs associated with the debt recovery.

Juno Health may withhold further provision of service where there is any outstanding amount due. Routine appointments may be withheld pending payment/part payment of your outstanding balance. Please note, this excludes urgent medical attention which we will continue to provide.

Juno Health acknowledges its obligations and duties under the Privacy Act 2020

By enrolling with us you authorise us to:

Disclose any information about you for the purpose of instructing other people including a debt collection agency to recover any outstanding fees from you.

All accounts that remain unpaid may be recorded with a Credit Reporting Agency which may affect your credit rating. Collection fees and costs incurred to recover outstanding monies will be payable by the customer.

Early Transfers

An early termination fee of $40 may apply if you transfer your care to another clinic within 6 months of enrolling with us.

Zero tolerance policy

Juno Health practices a zero tolerance policy when it comes to any verbal, aggressive or violent behaviour toward staff or patients.

If you are abusive or aggressive toward staff and/or other patients, the police will be notified and you may be removed from our enrolled patients list.

Review of terms

Juno Health reserves the right to review any of these terms at any time. Following any such review, if there is any change to these terms, that change will take effect from the date on which the company gives notice to the customer of such change.

Juno Health will ONLY contact you if your results are abnormal or need to be discussed.

Following a test, if you do not hear from us, you can assume your test results were normal.

If you have any specific concerns, or want to confirm that your results are normal please contact our practice nurse.

Please contact us if your problem is not resolving and you require further investigation.

Juno Health utilises text messaging as a means of communication with patients.

We use text communication to contact our patients in regards to upcoming appointments and recalls.

If you wish to opt out of the use of text please contact us by email to notify the team. With the completion of your enrolment form you automatically consent to the use of communication.

Our text communication service is not intended for patients to seek medical advice or discuss health concerns. This is due to our text system not being monitored.

If you wish to get in touch with Juno Health please call 355 9657 or email reception@junohealth.pegasus.net.nz

Juno Health practices a zero tolerance policy when it comes to any verbal, aggressive or violent behaviour toward staff or patients.

If you are abusive or aggressive toward staff and/or other patients, the police will be notified and you may be removed from our enrolled patients list.